Terms of Use

Last updated: 2 October 2026

These Terms of Use (the “Terms”) are an agreement between Individual Entrepreneur “CEH360” (IIN 930511050673; the “Provider”, “CEH360°”, “we”) and the person who has accepted the Terms in accordance with clause 1.3. The Terms apply to the ceh360.kz website (the “Website”) and to the CEH360° account portals (the “Service”).

1. General Provisions

1.1. The following terms are used in these Terms:

• “Client” means an individual entrepreneur or organization that has registered a workspace in the Service or has been granted access to the Service by us or by another Client;
• “User” means an individual who signs in to the Service on behalf of a Client;
• “Requester” means a person who has submitted a request on the Website;
• “Workspace” means a section of the Service allocated to a Client and accessible via a dedicated sign-in link;
• “Client Data” means information that the Client and its Users place in the Service or receive into it from connected stores.

1.2. We enable Requesters to submit requests via the Website and provide Clients with access to the Service: a workspace for tracking supply requests, products and orders, synchronizing orders from connected marketplace stores, and generating labels.

1.3. The Terms constitute an offer to enter into an agreement by acceding to them in their entirety. Acceptance consists of submitting a form on the Website with the Terms acceptance box checked, signing in or registering in the Service, accepting an invitation, or clicking the “Register organization” button on a page containing a link to the Terms. The agreement is concluded in electronic form for an indefinite term.

1.4. The User confirms that they are at least 18 years old and authorized to act on behalf of the Client. The Client and the Requester confirm that they use the Website and the Service for the purposes of business activity.

1.5. Fulfillment services (receiving, storage, packing, labeling and delivery of goods; the “Fulfillment Services”) are provided under a separate agreement or a confirmed request. In case of any conflict between such agreement and the Terms, the agreement prevails.

2. Website and Requests

2.1. Information on the Website, including prices shown as “from”, is for reference only and does not constitute a public offer, except for these Terms (clause 1.3).

2.2. A request on the Website is a request to be contacted and receive a quote; it does not constitute the conclusion of an agreement for the Fulfillment Services or a reservation. Labels are generated from the supply request data, for the accuracy of which the Requester is responsible.

2.3. By entering another person's data in a form, the Requester confirms that they have obtained that person's consent to the transfer of their data to CEH360° and its processing on the terms of the Consent to the Processing of Personal Data.

3. Account and Workspace

3.1. Sign-in to the Service is confirmed with a code sent by SMS. The User must not disclose sign-in codes to third parties. Actions performed after sign-in is confirmed are deemed to have been performed by the User.

3.2. The Client chooses the sign-in link for its Workspace. The link must not infringe the rights of third parties, be misleading or imitate CEH360° marks. We may change or revoke a link that does not meet these requirements, with notice to the Client.

3.3. The Client is responsible for granting access to its employees and counterparties, setting their permissions and promptly revoking access. The Client is responsible for the actions of its Users.

4. Connecting Marketplace Stores

4.1. By connecting a store with an API key (a store access token; the “API Key”), the Client authorizes and instructs us to retrieve data from the store and send data to it on the Client's behalf — orders, products, stock levels and statuses — to the extent necessary for the Service features the Client uses.

4.2. The Client warrants that it is entitled to provide the API Key to us and is responsible for the scope of access the API Key grants, as well as for compliance with the marketplace's rules.

4.3. We store the API Key in encrypted form, do not display it after it is saved, do not disclose it to third parties, and use it only for the purposes set out in clause 4.1.

4.4. The Client may at any time disconnect a store — in the Service, if the User's permissions allow it, or through a CEH360° manager — or revoke the API Key in the marketplace seller account. After a store is disconnected, and also upon termination of the agreement, we stop using the API Key and delete it.

4.5. The marketplace is not a party to the agreement (clause 11.2).

5. Client Data and Personal Data

5.1. Client Data belongs to the Client. We use it only to provide the Service and the Fulfillment Services. To support and develop the Service, we may use statistical information about its use that contains no personal data and does not identify the Client.

5.2. With respect to the personal data of the Client's buyers, employees and counterparties contained in Client Data (other than User account data — clause 5.5), the Client is the owner and/or operator of the database containing such personal data, and we process such data on the Client's behalf and on its instructions, which the Client gives by accepting the Terms. The Client warrants that the data was obtained lawfully and that it has the data subjects' consents or other lawful grounds for transferring the data to us and for its processing for the purposes of the Service and the Fulfillment Services, including transfer to marketplaces and delivery services, whether located in or outside the Republic of Kazakhstan.

5.3. When processing such data, we:

• use it only to carry out the Client's instructions;
• store it in the Republic of Kazakhstan and keep it confidential;
• take legal, organizational and technical protection measures;
• engage only service providers that ensure the operation and protection of the Service to take part in the processing, and transfer data to them only to the extent necessary;
• transfer data to marketplaces, delivery services and logistics partners only to fulfill an order or a supply, or as instructed by the Client;
• grant access to the data only to employees who need it for their work;
• notify the Client of a personal data security breach affecting its data without delay and in time for the Client to meet its obligation to notify the authorized body;
• forward to the Client data subject requests that we receive and help prepare a response.

5.4. Buyer data is stored for the period necessary to fulfill the order and keep records, unless the Client has instructed otherwise. Before termination of the agreement, the Client may export Client Data using the Service's tools or upon request to hello@ceh360.kz. After termination of the agreement, Client Data is deleted or anonymized, except for information we are required by law to retain.

5.5. We process the personal data of Users necessary for their accounts, including the phone number used to deliver the sign-in code, in accordance with the Privacy Policy.

6. Acceptable Use

6.1. The following is not permitted:

• using the Website and the Service in violation of the law or the rights of third parties;
• obtaining or attempting to obtain access to other persons' data and workspaces;
• circumventing restrictions and security measures, or submitting forms and requests automatically or in bulk;
• disrupting the operation of the Website and the Service, or posting malicious or unlawful content;
• giving access to an account to persons not authorized by the Client.

7. Intellectual Property

7.1. The Website and the Service, their software, design, texts and CEH360° marks belong to us or are used on lawful grounds. Marketplace names belong to their respective right holders.

7.2. For the term of the agreement, the Client receives a non-exclusive right to use the Service in its business activities.

7.3. Copying, modifying or decompiling the Service, as well as using Website materials for commercial purposes, without our written consent is not permitted.

8. Fees

8.1. The cost of the Fulfillment Services and paid features of the Service is determined by the agreement, an invoice or an agreed commercial proposal.

9. Operation of the Service

9.1. We continuously improve the Service and may change, add or discontinue its features.

9.2. The Service may be temporarily unavailable due to maintenance, communication failures or circumstances beyond our control. In such cases, we take reasonable measures to restore its operation.

10. Suspension and Termination

10.1. We may suspend a User's or Client's access without prior notice in the event of a security threat, suspected abuse, a breach of the Terms, or as required by law.

10.2. The Client or the User may terminate its use of the Service at any time by sending a request to hello@ceh360.kz. We will then close access and delete the account.

10.3. We may terminate the agreement unilaterally by giving the Client at least one month's notice or, in the event of a material breach of the Terms, with effect from the date of notice.

10.4. Termination of the agreement does not release the parties from obligations that arose before its termination. After termination of the agreement, Client Data is processed in accordance with clause 5.4.

11. Liability

11.1. The parties are liable for non-performance or improper performance of their obligations in accordance with the legislation of the Republic of Kazakhstan, subject to the limitations set out in this section.

11.2. We are not liable for the actions, decisions and restrictions of marketplaces, delivery services and other persons chosen by the Client or not engaged by us to perform under the Terms, including changes to marketplace rules and the availability of their interfaces. We are also not liable for failures of communication networks, for the consequences of a User disclosing sign-in codes to third parties, or for the accuracy of Client Data and request data.

11.3. Our liability under the Terms is limited to actual damage (direct loss) and does not extend to lost profits. This limitation does not apply to intentional breach. Liability in connection with the Fulfillment Services is determined by a separate agreement.

11.4. The Client shall compensate us for losses arising from claims of third parties, including buyers, marketplaces and government authorities, if they arose from the Client's breach of the warranties in clauses 4.2 and 5.2.

11.5. The parties are released from liability in the event of force majeure.

12. Changes to the Terms

12.1. We may amend the Terms unilaterally. The new version is published on the Website with its version date.

12.2. We notify Clients of material changes via the Service or by email at least 10 days before they take effect. Changes required by law or for security reasons may take effect upon publication.

12.3. Continued use of the Service after the changes take effect constitutes acceptance of them. If the Client does not agree with the changes, it may terminate the agreement before they take effect.

13. Governing Law and Disputes

13.1. The Terms are governed by the legislation of the Republic of Kazakhstan.

13.2. A pre-trial claim procedure is mandatory for disputes; the time limit for responding to a claim is 15 business days.

13.3. A dispute not settled through the claim procedure shall be resolved by the court at the location of the Provider.

14. Notices and Language

14.1. We send notices in the Service, to the email address or to the phone number provided at registration. Clients, Users and Requesters send notices to hello@ceh360.kz. Electronic messages are deemed to be in writing.

14.2. The Terms are published in Russian, Kazakh and English. In case of any discrepancy, the Russian text prevails.

15. Contact

Individual Entrepreneur “CEH360” · hello@ceh360.kz · +7 707 762 87 92, 24/7